I spent 20 years being the person behind the person who changed the room.
I'm the one who made sure the keynote happened flawlessly while the CEO was still on the plane. The one who built the systems, managed the team, handled the crisis at 11pm, and still showed up the next morning with a plan.
For the past 20 years, I've worked inside some of the fastest-growing service businesses in the country, startups, tech firms, consulting practices, and professional services, always in the seat right next to the founder. Director of Operations. Integrator. Chief of Staff. COO. The title changed. The job was always the same: take the vision and make it real.
Most recently, I served as the operational backbone of a 7-figure global workforce development firm for 3.5 years. The CEO led and grew the brand. I made sure everything she promised actually happened, managing the team, building the systems, and overseeing programming that reached thousands of people across organizations worldwide.
When that chapter ended, I made a decision. Instead of finding the next company to run from the inside, I built my own.
The BackOffice Pro™ exists because the problem I spent 20 years solving, the founder who became the bottleneck in their own business, is everywhere. And it is completely solvable.
Most fractional ops leaders fix your processes. I also build your AI.
I do not just come in and write SOPs. I audit every process we build and ask: where can an AI agent do this better, faster, and without human intervention?
Client intake. Follow-up sequences. Reporting. Onboarding. Scheduling. I build the automations and stay on to manage them month after month, so they keep working long after the initial build.
You get the thinking, structure, and execution of a senior operations leader with an AI-powered layer that compounds over time.
Startups, tech, consulting, and professional services
From $3M to $12M as first Practice Manager
Per client through AI agent implementation
Through CRM overhaul and systems consolidation
The way I show up for every client.
Embedded, not advisory.
I do not hand you a deck and disappear. I get inside your business, learn how it actually runs, and build from there.
Outcomes, not hours.
You are not paying for my time. You are paying for a business that runs better than it did before I arrived.
AI-first, not AI-obsessed.
I deploy AI where it genuinely saves time and eliminates work. I do not automate for the sake of it.
Small roster, deep focus.
I work with a small number of clients at a time, so every engagement gets senior-level attention, not a junior team member.
Ready to meet your ops partner?
Book a free 20-minute Ops Audit. No pitch. No pressure. Just clarity on what is breaking and whether I am the right person to fix it.
Or take the free AI Workforce Builder™ first → thebackofficepro.com/ai-workforce-builder