If your business runs through you, it's running on borrowed time.
"Every decision still runs through me; nothing moves unless I'm in the room."
"I hired people, but somehow I'm still doing everything myself."
"My systems are held together with sticky notes and good intentions."
"I know AI could help my business. I just don't know where to start."
"I've tried VAs and OBMs; I've outgrown all of them."
"I'm the CEO, the project manager, and the IT department. All at once."
If you checked more than two, we should talk.
What if your operations just... worked?
The BackOffice Pro™ partners with 6 & 7-figure founder-led service businesses as their Fractional Operations Partner™. We bring senior-level ops leadership and AI-powered systems to businesses that have outgrown how they were built. We work with coaches, consultants, agency owners, healthcare practices, professional service firms, and other founder-led businesses.
This isn't consulting. I don't hand you a deck and disappear. I get embedded, I build the infrastructure, and I stay on as your fractional ops leader because great systems still need someone running them.
"The CEO leads. I make sure everything promised actually happens."
— Nalani York, Founder · The BackOffice Pro™
The People · Process · Tools · Strategy Method™
Every engagement starts with four questions. Most businesses are broken in the same four places. This is how we fix them, in order, with intention.
People
Team structures and accountability systems so your business runs without you in every conversation. We clarify who owns what, build the accountability layer, and make sure your team can execute without you as the bottleneck.
Process
Workflows, SOPs, and operating rhythms built to scale. We document how your business actually runs, find what's breaking, and create repeatable systems so nothing depends on memory or on you.
Tools
Your tech stack audited, redundancies eliminated, and AI agents deployed where they save the most time. We connect what should talk to each other and automate what shouldn't require a human at all.
Strategy
Quarterly ops planning and execution. I'm your operational second brain, translating your vision into a plan with real milestones, real accountability, and someone who actually follows through on it.
AI Workforce Builder™
The AI Workforce Builder™ takes 5 minutes. It maps your operations and shows you exactly where you're losing time, money, and momentum to manual work. Most founders are surprised by what they find and leave with a clear picture of what to fix first.
Used by coaches, speakers, consultants, and service business owners.
Built by Nalani York · AI + Ops Strategist · The BackOffice Pro™
Once you have your AI Workforce Plan, the AI Ops Audit turns it into a real implementation roadmap built specifically for your business.
Book the AI Ops Audit — $497 →This isn't a concept.
It's 20 years of proof.
For 3.5 years, I served as the operational backbone of a 7-figure global workforce development firm, executing the strategy, managing the team, building the systems, and overseeing programming that reached thousands of people across organizations worldwide. The CEO focused on leading and growing the brand. I made sure everything she promised actually happened.
That's exactly what I do for my clients now.
Three tiers. One clear progression.
Find where you are and where you're going.
Each tier is a standalone engagement designed for a specific stage of your business. Start where you are. Scale as you grow.
The Ops Audit
$497 · One-time · No commitment
A 90-minute deep-dive into your operations. You'll walk away with your top 3 gaps identified, an AI opportunity map, and a clear priority action list. If we move forward into a retainer, the $497 is credited toward your first month.
Book Your Ops AuditGet control.
For founders buried in the day-to-day who need structure, accountability, and someone to run the execution layer so things stop falling through the cracks.
3-month minimum · Month-to-month thereafter
- Written ops update — what's moving, what's stuck, what's next
- Slack support (response within 4 business hours)
- Project and launch management
- Team coordination and task accountability
- SOP documentation
- Client workflow management
- Inbox and calendar oversight
- Monthly 60-min check-in call
- ·Up to 2 pre-built AI agents deployed to your business
- ·One-time agent setup: $297 per agent (billed separately)
- ·Monthly monitoring and maintenance included in retainer
- ·Available agents: client intake · follow-up sequences · scheduling · FAQ / customer service
Build the foundation.
For growing businesses ready to build the operational infrastructure that lets them scale without the founder in every decision.
3-month minimum · Month-to-month thereafter
- Weekly Ops Session — 45 min (Zoom)
- Written ops summary after every session
- Monthly Ops Review — 60 min (Zoom)
- Slack + phone access during business hours
- Process optimization and workflow redesign
- CRM and system implementation
- KPI dashboard setup and weekly tracking
- Custom automation buildout
- Team operations oversight
- Cross-functional coordination
- ·Up to 4 custom AI agents built to your specific workflows and connected to your existing systems
- ·Agents are custom-built, not pre-packaged and designed to talk to each other and to your tools
- ·One-time agent setup: $497 per agent (billed separately)
- ·Monthly monitoring, optimization, and management included in retainer
- ·Examples: CRM-integrated client journey · project status reporting · team accountability · onboarding sequences
Scale intelligently.
For scaling companies that need a true executive operations partner, someone who leads alongside the CEO, drives strategic execution, and governs the operational health of the entire business.
3-month minimum · Month-to-month thereafter
- Weekly Strategy Session — 60 min (Zoom)
- Monthly Executive Review — 90 min (Zoom)
- Slack + phone access (same-day response)
- Full operational oversight across all business units
- Leadership alignment and accountability
- EOS (Entrepreneurial Operating System) implementation — optional, based on client fit
- Organizational structure and hiring process design
- CEO / founder executive partnership
- Quarterly planning session — fully facilitated (prep, agenda, facilitation, documentation)
- Annual strategic planning session included (pre-work, design, full facilitation, written output, 30-day follow-up)
- ·AI strategy, governance, and consulting
- ·AI opportunity assessment across the business
- ·AI vendor evaluation and recommendations
- ·AI governance framework — what gets automated, what stays human, how it's monitored
- ·Quarterly AI strategy review
- ·Advises and governs at this level, not builds
All tiers are standalone engagements. 3-month minimum applies to all retainers. Month-to-month thereafter.
AI agent setup is a one-time fee billed separately at the start of engagement. Not sure where to start? The $497 Ops Audit tells you exactly.
Not sure which tier is right?
Here's the side-by-side.
| Stabilize | Systemize | Optimize | |
|---|---|---|---|
| Monthly investment | $2,500 | $4,500 | $7,500 |
| Role equivalent | OBM | DOO | COO / Integrator |
| Weekly session | — | 45 min Ops Session | 60 min Strategy Session |
| Slack access | ✓ 4hr response | ✓ Slack + phone | ✓ Same day |
| Phone access | — | — | ✓ |
| Monthly session | 60 min | 60 min Ops Review | 90 min Executive Review |
| Quarterly planning | — | — | ✓ Facilitated |
| Annual planning session | — | — | ✓ Included |
| EOS implementation | — | — | ✓ Optional |
| AI agents | 2 pre-built | 4 custom-built | Strategy + governance |
| AI setup fee | $297/agent | $497/agent | Included |
| Minimum commitment | 3 months | 3 months | 3 months |
Most fractional ops leaders fix your processes.
I also build your AI.
There are hundreds of fractional ops leaders. There are very few who can sit across from you and say, here's exactly where we're going to build an AI agent to handle your client intake, automate your follow-up, and give you your Fridays back.
Every Systemize engagement includes up to 3 AI-powered automations. Every Optimize engagement includes up to 5. I build them, test them, deploy them, and stay on to manage them month after month. Additional automations are available at $500 per build.
Someone manually checks a form, sends a welcome email, schedules a call, and updates the CRM. Four tasks. 20–30 minutes. Every. Single. Time.
An AI agent handles all four in under 60 seconds. Zero human touch required.
Leads fall through the cracks. Follow-up depends on someone remembering. Revenue leaks quietly every week.
Automated, personalized follow-up sequences triggered by behavior. Running while you sleep.
Someone spends hours pulling data from three different tools to build a report no one has time to read.
Real-time dashboard. Automatic data pulls. Numbers you actually look at, updated daily.
You don't need more tools. You need someone who knows which ones to use, how to connect them, and how to make your whole backend run without you.
Don't take my word for it.
"Nalani transformed the operational backbone of our business. What used to take our team three days now runs automatically. She didn't just build systems, she built leverage."
"I finally stopped being the bottleneck in my own company. Nalani built the processes, onboarded the team, and implemented AI tools that gave me my Fridays back."
Individual results may vary based on business stage, scope of engagement, and implementation.
Ready to stop being the bottleneck
in your own business?
Book a free 20-minute Ops Audit. No pitch. No pressure. Just an honest look at what's breaking and whether I'm the right person to fix it.
- Clarity on your top 3 operational gaps
- A sense of where AI can immediately save you time
- An honest answer on whether we're a fit
Currently accepting 2–3 new clients · I keep my roster small so every client gets direct, senior-level attention.
Atlanta, GA · Serving founders nationally · thebackofficepro.com